Customers Ignite a New Era of CRM | Production Blog Reviews
Customers Ignite a New Era of CRM | Production Blog Reviews
What follows is the unedited version of my latest post at AllThingsDigital … The Altimeter Group today released a new report on Social CRM and while analysts release reports all the time, this is different. The report is free to read …
Altimeter Report: The 18 Use Cases of Social CRM, The New Rules of …
We approached research in an open way, and allowed for vendors to review the report and submit back their ideas, some of which we incorporated. This effort was a group effort and included a lot of heavy lifting from Christine Tran, …
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